Frequently Asked Questions

Orders & Shipping

Placing an order is simple! Visit our website at www.everhealthy.lk, browse our products, and add your desired items to the cart. Follow the checkout steps to complete your purchase. If you experience any difficulties, feel free to call or WhatsApp us at 0711 874 774 — we're happy to help!

Yes, you can modify your order as long as it hasn't been dispatched yet. Please contact us as soon as possible at 0711 874 774 to request any changes. We kindly request that you avoid cancelling orders once they have been dispatched, as courier charges are non-refundable at that stage. We appreciate your understanding!

No, you don't necessarily need to create an account — you can check out as a guest. However, creating a free account has great benefits: you can track your orders, save your delivery details for faster checkout in the future, and view your order history. Signing up only takes a minute!

We accept payments in Sri Lankan Rupees (LKR). If you are paying with a foreign debit or credit card through our payment gateway, the equivalent amount will be automatically converted to your card's currency and charged accordingly. Please note that your bank's exchange rate may apply.

Shipping & Delivery

Yes! We deliver island-wide across Sri Lanka. No matter where you are, we'll make sure your order reaches you.

We deliver through a trusted third-party courier service. Estimated delivery times are:

• Colombo & nearby suburbs — 2 to 3 working days
• Outstation areas — 2 to 5 working days

If you have an urgent requirement or experience any delay, please don't hesitate to reach out to us immediately at 0711 874 774 and we'll do our best to assist you.

Shipping costs are calculated based on your delivery location and order quantity. The exact shipping fee will be displayed automatically at checkout before you confirm your order, so there are no surprises. We recommend adding your items to the cart and proceeding to checkout to see the applicable rate for your area.
And here's some good news — we occasionally offer FREE delivery during special promotions! These may be limited-time offers, so keep an eye on our website and social media pages to make sure you don't miss out!

You can track your order by logging into your customer account on our website at www.everhealthy.lk, where your order status will be updated. Alternatively, you're welcome to reach out to our customer care team at 0711 874 774 and we'll provide you with a prompt update on your delivery.

We currently only deliver within Sri Lanka and do not offer international shipping currently. We hope to expand our delivery reach in the future — stay tuned!

Payments

We offer multiple convenient payment options to suit your preference:

• Cash on Delivery (COD)
• Bank Transfer
• Credit/Debit Card

payments via the PayHere payment gateway (Visa, Mastercard, Amex and more)

Absolutely! Your payment security is our top priority. Card payments on our website are processed through PayHere, Sri Lanka's first Central Bank-approved aggregated internet payment gateway, built on bank-level security standards and hosted on partner bank servers. Payhere PayHere partners with multiple local banks and operates with the approval of the Central Bank of Sri Lanka, offering multiple layers of trustworthy security. PayHere Your card details are never stored on our website.

Yes, we do! Please refer to question 10 above for a full list of our accepted payment methods.

Returns & Refunds

We want you to be completely happy with your purchase. Please refer to our full Return & Exchange Policy for detailed information.

We're sorry to hear that! Please don't worry — we will provide a 100% free replacement for any damaged goods. Simply reach out to us within 7 days of receiving your order at 0711 874 774 or info@everhealthy.lk and we'll make it right for you straight away.

Refunds are processed within 5–10 working days. We will transfer the amount directly to your bank account — our team will contact you to obtain your bank details. If you have any concerns during this time, please don't hesitate to get in touch with us.

Product-related

Great question! We've put together a comprehensive video that covers everything you need to know about Himalayan Pink Salt. Watch the video here to learn all about its unique qualities and benefits!

Our Himalayan Pink Salt is sourced directly from Pakistan, where the world-renowned Himalayan salt mines are located. We take quality very seriously — our team frequently visits our supplier in Pakistan, including their factory and the salt mines themselves, to ensure that every product we bring to you meets the highest quality standards.

Absolutely! EverHealthy Himalayan Pink Salt is 100% natural with no added chemicals, colourings, or preservatives. What you get is pure, unprocessed salt — just as nature intended.

Our 400g pack comes in a convenient resealable pouch — simply seal it after use and store it in the same pouch, or transfer it to a food-grade container if you prefer. Store at room temperature in a dry place, away from moisture. If the salt does absorb moisture and becomes damp, simply spread it out and dry it in direct sunlight for 2–3 hours and it will be as good as before!

General & Brand

Yes, we have an outlet in Kohuwala! You're welcome to visit us on weekdays from 9:00 AM to 5:00 PM. Please note that we are closed on weekends.

You can reach our friendly team through any of the following:

• Phone/WhatsApp: 0711 874 774
• Email: info@everhealthy.lk

We're happy to help with any questions or concerns!

Yes, we do! We offer bulk ordering options tailored to your needs. Please reach out to us at 0711 874 774 or info@everhealthy.lk and our team will provide you with a custom quotation.

We currently do not have a loyalty or rewards program in place. However, watch out for our special promotions and offers — it's our way of rewarding our valued customers!